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Forums > Global Forums (English) > Bugs

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Unable to log in for the race

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Javi Puente medal 5000
5 years 340 days ago
Hello,

Yesterday my whole league couldn't connect to either the mobile app and the web at the time of the race so we all missed it. The race was scheduled at 5:00am CEST. 

It's the first time this happens to us, some people (like me) were seriously penalized by the problem... we wanted to know the reason of this problem and if there's some kind of compensation in these occasions.

Thanks in advance.
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Jack Basford medal 5073 CEO & CTO
5 years 340 days ago
Hi Javi,
I'm sorry to hear that. I have put a full description of the situation in a separate thread:
https://igpmanager.com/forum-thread/14024

You should be getting some tokens soon. I hope that helps.
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