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Forums > Global Forums (English) > Help & Support

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Experiencing lag during races?

Since 11 May have you experienced lag in a race?

62.5% (35)
Yes, severe lag (freezing for several seconds)
23.21% (13)
Yes, moderate lag (jerky movement of cars)
8.93% (5)
A little, but nothing that ruined the experience
5.36% (3)
No, I have not experienced lag
This thread is closed because it is solved.
1
This topic has been closed by the moderator
Jack Basford 5266 CEO & CTO
7 years 64 days ago (edited 7 years 64 days ago)
We rolled out some new connection code for the service tonight and we are trying to crack down on lag and inconsistencies during races with these updates and some more on the way. Please let us know the details of any lag you have experienced tonight here and we will investigate further.

Please supply:

  1. Your Race ID

  2. The time that you experienced lag (in UTC/GMT if you can)



Sébastien Limbourg 5646
7 years 64 days ago
https://igpmanager.com/app/p=league&id=15129

Severe lag "freezing" many laps on the first part of the race at 20:00 (GMT+02:00) for every players !!!
José Luis Navarro 5000
7 years 64 days ago
Sorry for my bad english...

my league

https://igpmanager.com/app/p=league&id=46144

Race at GTM-2

I lost my race ....
I can´t see the race.
2 more of my partners can´t enter.

I lose a lot of:

Points (I figth for the championship)
Money (Sponsonr don´t pay me)
Andddd Funnnnnn!!!!!


The race was turkish...

I hope is solved for the friday!!!!

Thanks!!!
Gert Rose 5000 Super Mod
7 years 64 days ago (edited 7 years 62 days ago)
Hi Jack,

Yesterday all players suffered severe lag in our race, mainly in the first half. At some moments the game got stuck for almost a full lap. At least in elite, don't know for the other tiers. 

https://igpmanager.com/app/p=league&id=5725
Race at 20:00GMT.
Marco Russo 5000
7 years 64 days ago
https://igpmanager.com/app/p=league&id=33438

Sever lag every day from 15 days, before with  qualifying and now with bloc race 
Roberto Zuccotti 5000
7 years 64 days ago
The lag is increasing in these days.
Yesterday was nearly impossible to connect during the race.
Jack Basford 5266 CEO & CTO
7 years 64 days ago
We have rolled out a change today that will hopefully improve the "freezing" lag. We are also investigating what possibilities we have to expand the capacity of the service by tonight.
M S 5927
7 years 63 days ago
https://igpmanager.com/app/p=league&id=41186

Horrible lag and freezing up in today's race all the way through. 19.00 BST race start. 
Mouse Wakelin 5000
7 years 63 days ago
Howdy,

https://igpmanager.com/app/p=league&id=62801

Race currently ongoing, Lagged as I was organising my pitstop ... guys now got 53 laps worth of fuel on board for 8 laps! 
(Funny as hell, I was never going to win)
:)
Marco Rovinelli 5000
7 years 63 days ago
https://igpmanager.com/app/d=result&id=16752784&tab=qualifying

Qualifying hasn't started yet for elite tier and we are unable to enter the race. Rookie tier seems to be fine though.
Leonardo Pittamiglio 5027
7 years 63 days ago
https://igpmanager.com/app/p=league&id=13697

Yesterday in the Australian Grand Prix, for a moment the cars slow down and then return to the place little by little.

22:00 -3h GMT

It happens often. Especially in Brazil, before the first curve.
Ram Sedie 5000
7 years 63 days ago
https://igpmanager.com/app/p=league&id=16516

20.00 utc. (21.00 in the Netherlands) 

All players experienced lots of lag. 

I had to restart the race many times. 
Because of that I lost the race.
Sébastien Limbourg 5646
7 years 63 days ago
https://igpmanager.com/app/p=league&id=15129

Same problem this evening again !

Our two last races were awful for all players !

A lot of players were connected, it could be the cause of this problem ???

Severe lag "freezing" many laps on the first part of the race at 20:00 (GMT+02:00) for every players !!!
Darek Speed 5000
7 years 63 days ago
Codziennie doświadczam zamarzania wyścigu. Wczoraj nie oglądałem 40% wyścigu z powodu zamrożenia i niemożności ponownego zalogowania. Dziś już tylko raz spotkało mnie to.
Moja liga to https://igpmanager.com/app/p=league&id=27734
Czas UTC 19°°/DMC 21°°
Jack Basford 5266 CEO & CTO
7 years 63 days ago
Sorry to hear that the changes didn't make enough of a difference for tonight. They were only tweaks on the existing system though, the same one that had problems last night.

Tomorrow we hope there will be a noticeable improvement because tomorrow a new server I ordered today will go in to operation.
Eddie Jordan 5000
7 years 63 days ago
Yes lots of lag on pc viewer at 6.30-7pm BST time, worse than normal (nearly always have some lag & freezing on pc viewer before all this but worse now) plus difficulty loading (new).

Even the iOS app had lag and freezing today when its normally ok (tend to have pc viewer & ios App on at same time.)
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