Gert Rose medal 5630 Super Mod 5 years 314 days ago
already two days in a row the race in our league (https://igpmanager.com/app/p=league&id=5725) starts a few minutes later than it should (9pm GMT+1).
Qualifying results are available around 9.01-9.02 and we can't connect to the race viewer until that moment either.
Is there some server overload that causes this?
Justin Sutton medal 5000 5 years 313 days ago
Hi Gert,
This definitely is an issue with the service, unfortunately only the developers could even begin to properly explain how and why this happens, but I assure you they are working on it. Please continue to let us know about these issues though, whenever they happen, as it helps with resolving the problem. Thanks again.
Gert Rose medal 5630 Super Mod 5 years 313 days ago
Hi Justin,
Yesterday everything was running smooth again. I hope this was already a result of what Jack posted about removing inactive teams and not a one time lucky instance. I'll reply again in a few days to hopefully confirm.
Jack Basford medal 5073 
CEO & CTO 5 years 313 days ago (edited 5 years 313 days ago)
Hi Gert, we know a lot more about it than Justin figured (he's new, give him a while to get in to things!). It is as you alluded to, due to load at peak times. I'm glad to hear you had a good experience yesterday, that is what we'd expect from the changes that were made. It should be even better tonight, because yesterday the pruning of inactives was only partially complete and still ongoing. Today they're all gone.
There was a large amount of inactive leagues and teams in the system, from mobile players who install/uninstall apps like it's going out of fashion (happens to all apps). Our pruning of this type of inactivity was not as aggressive as it could have been (non-existent in Pro and Elite) to try and please league hosts and keep their leagues populated, but it was putting too much strain on our service to provide resources to these inactive players. Pruning this inactivity in Pro and Elite was the easily available low-hanging-fruit that could provide immediate/overnight improvements to the service. That's our short-term solution, and it has also bought us time to work on the long-term solutions for growth, and begin implementing upgrades to the system, without having to rush it through.
Gert Rose medal 5630 Super Mod 5 years 312 days ago
Hi Jack,
Thanks for your answer, it confirms what I was hoping for. Today's qualifying results were again available on time and we could also join the race on time. During the race there were a few laggy moments, but nothing major. Big improvement compared to few races ago :)
