2d live viewer

I can't get the 2d viewer to work. It comes up with the below error:
Java Plug-in 1.6.0_13
Using JRE version 1.6.0_13 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\chrisrees
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
Validating https://igpmanager.com//2d/03-04-12_2/iGPViewer.jar , version null...
Downloading JRE 1.6.0_31+ from http://java.sun.com/products/autodl/j2se...
exception: null.
JNLPException[category: System Configuration : Exception: null : LaunchDesc:
<jnlp spec="1.0+" codebase="https://igpmanager.com//2d/03-04-12_2/">
  <information>
    <title>iGPViewer</title>
    <vendor>iGP</vendor>
    <homepage href="null"/>
  </information>
  <update check="always" policy="always"/>
  <resources>
    <java href="http://java.sun.com/products/autodl/j2se" version="1.6.0_31+"/>
    <jar href="https://igpmanager.com//2d/03-04-12_2/iGPViewer.jar" download="eager" main="true"/>
  </resources>
  <applet-desc name="Core.iGPViewer" main-class="Core.iGPViewer" documentbase="https://igpmanager.com/play/?url=race-live/71761/2d/trial" width="400" height="400"/>
</jnlp> ]
 at sun.plugin2.applet.JNLP2Manager.downloadJREResource(Unknown Source)
 at sun.plugin2.applet.JNLP2Manager.prepareLaunchFile(Unknown Source)
 at sun.plugin2.applet.JNLP2Manager.loadJarFiles(Unknown Source)
 at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Exception: JNLPException[category: System Configuration : Exception: null : LaunchDesc:
<jnlp spec="1.0+" codebase="https://igpmanager.com//2d/03-04-12_2/">
  <information>
    <title>iGPViewer</title>
    <vendor>iGP</vendor>
    <homepage href="null"/>
  </information>
  <update check="always" policy="always"/>
  <resources>
    <java href="http://java.sun.com/products/autodl/j2se" version="1.6.0_31+"/>
    <jar href="https://igpmanager.com//2d/03-04-12_2/iGPViewer.jar" download="eager" main="true"/>
  </resources>
  <applet-desc name="Core.iGPViewer" main-class="Core.iGPViewer" documentbase="https://igpmanager.com/play/?url=race-live/71761/2d/trial" width="400" height="400"/>
</jnlp> ]

HELP!

what does the 2nd screen look like? does live timing work? is java installed & updated?

check out this thread on how to check everything is upto date etc
http://igpmanager.com/play/?url=forum-thread/1195

Thanks for the link, Java wasn't up-to-date, so that's now sorted. Now, however, it's just coming up "CONNECTION PROBLEM" in red? Without knowing what kind of connection problem I'm going to struggle to solve it? I'm on a local area connection, so I've got 1Gbps. The site is marked as trusted. Any other theories?

Sorry for the delay, can you try refreshing the page? the race is definetly running. Are you at home/work? 

I've tried that, but no joy. I'm at work, is there likely to be a setting that's preventing me from viewing this? I've just tried refreshing it again and now it won't even bring up the "CONNECTION PROBLEM" box that was there before, it's just white!

TCP port 25010 could be blocked by whoever on your network, not sure how easy that is for you to find out, or have unblocked

EDIT... Not sure if there is a workaround as yet will try and find out for you

I will try and establish this tomorrow before the race. Thanks for your help!

Hi Chris, could you tell me what browser you're using?  Thanks.

I'll check when I'm back at work on Monday and let you know.

I've checked and that port is blocked. The IT team are saying that they don't want to unblock it as it increases the risk to the network. Is there any kind of workaround?

At the moment no.