Andrew Wiseman medal 5000 12 years 149 days ago
We have had to roll back the database to midnight GMT. We're terribly sorry about this, it means that anything done on the website since then has been lost and cannot be recovered.
We were attempting to run some maintenance on the server in response to the problems earlier today and irreparably corrupted the database. This could only be fixed by a restore from backup.
Given the combined effect of the recent events, we will be extending all current subscriptions by 2 weeks.
Matthew Fraser medal 5000 12 years 149 days ago
Will this 2weeks free be automatic or will we have to apply for it?
Jack Basford medal 5025 CEO & CTO 12 years 149 days ago
It will be automatically applied.
Bill Benedict III medal 5000 12 years 149 days ago
At least the backups were good!
Thanks for the fix and communication guys.
manuel figueroa medal 5000 12 years 149 days ago
Could you check this, We were racing when the concection got lost, We dont mind racing again but we can't do anything due to looks kind of stuck and show like we were still racing.
http://igpmanager.com/play/?url=league-info/772#tab3
Thanks.
Manuel Figueroa
Andrew Wiseman medal 5000 12 years 149 days ago
Hi Manuel. Are you happy for me to restart your race on the hour? I can try to restore it from where it left off, but if you don't mind I'd rather restart it. Up to you. Thanks.
Jack Basford medal 5025 CEO & CTO 12 years 149 days ago
All active subscriptions have now been extended by two weeks.
Thanks for your patience.
Marius Golombeck medal 5000 12 years 149 days ago
Of course we also encourage managers to use the helpdesk for assistance in finding solutions to any other problems.
How to make constructive Feedback[/b]
iGPManager Support[/b]
Andrew Wiseman medal 5000 12 years 149 days ago
I have only recieved one or two specific instructions from league hosts regarding rescheduling disrupted races. If you are a league host with races that have not completed properly, please could you contact me, ideally by PM, as soon as possible.
Unless I am told otherwise, I'll be postponing all races by 1 day for affected leagues.
I received 2 messages from people asking about the rescheduling, however because of the database corruption I don't know who these people were. The questions asked were: "Is it possible to run both races tonight or do they have to be 24h apart?" and "Can you add the race to the end of the schedule.".
The races can not run simultaneously. Just so long as one race finishes before the next one starts, with at least half an hour between them, there is no problem. We can not easily alter the calendar ordering, so no, we can not move the missed race to the end of the schedule.
Jose Grau-Cesani medal 5000 12 years 149 days ago
My race still on pause?? And my subcription was not renew for the additional 2 weeks??? Please advice, Thanks.
Jack Basford medal 5025 CEO & CTO 12 years 149 days ago
Your subscription is expired, and we are not gifting new subscriptions to people as part of this process, it's an extension of currently active ones only, as it said.
manuel figueroa medal 5000 12 years 149 days ago
Andrew just sent you a PM.
Marius thanks for the info. Great game never had a problem before that is why i didn't know where to go.
Keep up the good work.
Eric Price medal 5000 12 years 148 days ago
I guess my current issue is a result of this rollback.
I have noticed that even though today's race is still not due to start for over 5 hours qualifying is already locked so I can't prepare.
Jack Basford medal 5025 CEO & CTO 12 years 148 days ago
It's yesterday's race postponed, so it will have used any preparation carried out before.
Kevin Mcdonald medal 5000 12 years 148 days ago
Didnt seem to get the extended 2 weeks on my account.
Admittedly Ive had to resub today for 2D but as far as i was aware I still had a active sub and its literally just ran out lastnight