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Forums > Global Forums (English) > Bugs

Unresolved
Game won't load on Android app

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James Rodriguez medal 5000
6 years 177 days ago
HI guys..I have encountered this problem since early this morning where everytime I open the game android app on my Sony Xperia Z2 tablet, it won't even load the login page..I've tried to clear the game data and cache but it doesn't work..Next I uninstalled the game and then reinstalled it but still the problem persist..I even went as far as factory resetting my tablet but nothing changed..Somehow the game works fine on a browser and PC..
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Warren Woo medal 5000
6 years 177 days ago
Ihave the same problrm
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Michael Raetselhaft medal 5000
6 years 177 days ago
We have been experiencing the same problem for more than 2 weeks now
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Павел Петров medal 5000
6 years 177 days ago
+++ Same
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Ithalo Rocha medal 5000
6 years 177 days ago
Hi, my game cannot open, Black screen
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Gert Rose medal 5001 Super Mod
6 years 177 days ago
Reported.

Are you all seeing this problem only on the app? Are you able to login when using a browser?
And are you all currently in your home country (Spain, South Africa, Israel, Russia, Brazil) or are you located somewhere else now?
Using wifi or 4G on your mobile?
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Jack Basford medal 5228 CEO & CTO
6 years 177 days ago (edited 6 years 177 days ago)
Please try clearing the cache for the app and restarting it. I have commented out some code which I think may be causing problems on older Android devices.

Which version of Android are you using?

Michael
We have been experiencing the same problem for more than 2 weeks now

We need to know more information about this. What version of the app are you using? Have you tried clearing cache?


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Michael Raetselhaft medal 5000
6 years 177 days ago
I use Android 6.0, but at the moment app works fine. It's not that bad as it used to be when it couldn't load the game without VPN. Now I face problems from time to time, even though I clear cache every time it goes with the black screen. 
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