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Engine purchase bug

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This thread is closed because it is solved.
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medal 5000
5 years 243 days ago
Hi :) I was looking for an open thread to post in but instead I found 2 other threads with the same problem but closed so posting a new one now. Earlier today I chose to purchase 20 engines for 16 tokens but got parts instead of engines. It's evident there is an issue purchasing engines (this is on mobile app btw I am not sure if it happens on pc) coz going through the threads now I saw two other guys post within the last 5 days about the same issue. I am 100% sure I chose engines and not parts coz I can easily cover up parts with the 10 free a day for watching video ads. Would it be possible for Devs to please take away the 20 parts and replace them with the 20 engines I wanted to spend my tokens on? You should try testing it out maybe it's an issue with mobile app layout or something like that.

 On a seperate note...I don't post much so I would like to take this chance to thank you awesome people that run the game and the forums :) im enjoying the new tyre update it's certainty livened things up sort of like refreshed it a little which is always good. This game is great coz of everyone involved and it's a game I keep playing everyday so thank you for your efforts :) 

I am sorry I just noticed I posted this from the wrong account the correct one is "Tariq Essop" team "Tq Racing"
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medal 5812 Super Mod
5 years 243 days ago

Rehaan
 Earlier today I chose to purchase 20 engines for 16 tokens but got parts instead of engines.


Hi, I'm quite sure you purchased parts instead of engines... 20 parts indeed costs 16 tokens, 20 engines costs 20 tokens. You were on the wrong tab when doing the purchase.
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medal 5000
5 years 243 days ago
Anything you can do?
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medal 5000
5 years 243 days ago
If it happens so often, maybe the buttons/icons/flow/procedures are not designed with human interaction in mind. 

If I remember correctly: if I am prompted to buy a engine, I click the button, I immediately enter the parts screen instead of the engine screen, so I can buy parts instead of engines, to change this I have to go to the tab engines. It is not loggical and a mistake is made quickly. 


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medal 5000
5 years 243 days ago
Thanks for ur support Ice Man I appreciate ur understanding :)
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medal 5812 Super Mod
5 years 243 days ago

Rehaan
Anything you can do?

I'm sorry, we are told the policy is to not revert such mistakes, you will have to be more careful next time.

Ice
If it happens so often, maybe the buttons/icons/flow/procedures are not designed with human interaction in mind. 

If I remember correctly: if I am prompted to buy a engine, I click the button, I immediately enter the parts screen instead of the engine screen, so I can buy parts instead of engines, to change this I have to go to the tab engines. It is not loggical and a mistake is made quickly. 


I will be able to test this tomorrow. When you click the big + next to parts and engines, you come in the parts/engines shop with parts tab opened as default, I think that is not an issue, because the + button is shared for both. But what you refer to is when you have 0 engines and you click on "change engine" to renew your old engine, then you get a pop-up asking if you want to buy more, and when you there click yes, you get also directed to the shop. And I agree it would be logical to bring you immediatly in the engines tab in this case. I have asked to reset my engine stock to 0, but I have new engines in my car at the moment, so I can't check right now, the "change engine" button is not available. Tomorrow after my race I will be able to test this behaviour. I will report back after that test.

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medal 5000
5 years 242 days ago
Aw Gert it does suck that i have to lose out on tokens PLUS get stuck with extra parts i dont need...especially considering im not the only one having this problem on mobile.
but i'll leave it at that and try to be careful next time
Actually next time i will screen record and try to have unquestionable proof that the mistake is not mine.
I do appreciate your efforts to help though :) so thank you for that and have a good day
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medal 5157
5 years 242 days ago
I can back up what has been said here. This was brought up yesterday in our league chat so I decided to purchase a single engine for 3 tokens on the mobile app just to see what happens. The tokens were taken from me but I did not receive the engine. 
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medal 4898 Community Manager
5 years 242 days ago

Tariq
Aw Gert it does suck that i have to lose out on tokens PLUS get stuck with extra parts i dont need...especially considering im not the only one having this problem on mobile.
but i'll leave it at that and try to be careful next time
Actually next time i will screen record and try to have unquestionable proof that the mistake is not mine.
I do appreciate your efforts to help though :) so thank you for that and have a good day


I checked your account and you bought parts.



David
I can back up what has been said here. This was brought up yesterday in our league chat so I decided to purchase a single engine for 3 tokens on the mobile app just to see what happens. The tokens were taken from me but I did not receive the engine. 


You actually bought an engine and got it.
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medal 5812 Super Mod
5 years 242 days ago

Gert

But what you refer to is when you have 0 engines and you click on "change engine" to renew your old engine, then you get a pop-up asking if you want to buy more, and when you there click yes, you get also directed to the shop. And I agree it would be logical to bring you immediatly in the engines tab in this case.


I have been able to test this now, tested it both on the app and in PC browser. And in both cases it brought me immediatly into the engine purchase tab, so that all seems to be working as it should.

If it works different for you, please record it and post it, but at this moment we conclude there is no problem in the app.
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