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Can't load Race View or Car Editor? More info here

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5785 CEO & CTO
6 years 106 days ago (edited 6 years 105 days ago)
UPDATE 19:23 GMT - The update is rolling out to all Android users now. Please update if you had this problem and it should be fixed.

UPDATE 13:03 GMT - We believe we have identified the issue, and frustratingly for us it has nothing to do with our code. Rather, it seems to be an issue specific to certain versions of Unity (a tool used to build the game). After sending a new build of the app to users who were having the issue, simply using a different version of Unity, the issues seem resolved.

We will keep you posted on further developments and if this is indeed the issue then a new version could be available as early as this evening.

We are looking for anyone who has a black screen or can't see the content on the Race Viewer or Livery Editor to come forward and volunteer to join our Android beta testing team.

We need your help to debug the issue as we cannot reproduce it on any of our test devices and so far today have not been able to reach anyone who has the issue to test it.

If you are interested:

  • Email support@igpgames.com letting us know your email for Google Play so that we may invite your account

  • Let us know what device and OS version you are using that is having the issue


5000
6 years 106 days ago
I have a black screen in android.

On my laptop in chrome en firefox the livery editor is very slow.

I will mail.
5290 Community Manager
6 years 106 days ago

Ram
I have a black screen in android.

On my laptop in chrome en firefox the livery editor is very slow.

I will mail.


We’re waiting your mail.
5000
6 years 106 days ago
Done!
5000
6 years 105 days ago
I have the same problem i can't load the race view and livery editor on my android phone
5000
6 years 105 days ago
I have the same problem , two profiles black screen change of drivers in the live race
5290 Community Manager
6 years 105 days ago
We are aware of this problem and are working to resolve it. 
5785 CEO & CTO
6 years 105 days ago
We have fixed the issue for several people on an internal test group, who were having this problem and have joined an internal test group to help us debug it. We are working flat-out to release a patch tonight and make this fix publicly available.

I have described the nature of the issue in the updated first post in this thread. Sadly, it was nothing to do with our code, but simply the version of Unity it was built with. A totally unnecessary problem, in other words. As the version we used before caused no problems for any of our previous testers group, we did not know it was a problem for anyone until it went live.

In the meantime, if you are in a situation where you must access a race, it might be an idea to use a laptop or PC to get around this. Thanks for your patience
5000
6 years 105 days ago
After the update, I have problems running the race on Firefox. After a few moments, a window with a writing appears "Out of memory. If you are the developer of this content, try allocating more memory to your WebGL build in the WebGL player setting", and it stops, so I have to close everything.
I have a new generation pc (2018) and I have never had problems with live races.
I cleared the cache, but the problem reappeared just now.
How can you solve?
5785 CEO & CTO
6 years 105 days ago
The update is rolling out to all Android users now. Please update if you had this problem and it should be fixed.
5000
6 years 105 days ago
Hi Jack, I think this issue may now be affecting internet browsers. Tried Firefox, Opera and Explorer and all three having problems with Unity content
5000
6 years 105 days ago (edited 6 years 105 days ago)
CAn't load race view. Somthing about Java and Unity either on Crome and Firefox
Win7Pro on I5 / 8GB
Same on other laptop, W10Pro on I7 / 8gb
5000
6 years 105 days ago
same here not working on laptop WAS working a few hours ago … Unity content message 
5004 Super Mod
6 years 105 days ago
All those reporting a unity issue with the web browser since about 20 minutes: try now, it should be fixed.
Was a weird issue with some updated code.
5290 Community Manager
6 years 105 days ago
This should be fixed now.
5785 CEO & CTO
6 years 105 days ago
Yes, those are browser issues, unrelated to what this thread was originally about (Android issues).

A browser update was rolled out alongside the Android update and had a few glitches but was quickly fixed.
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