Bilal Genc medal 5000 6 years 41 days ago
hello, I paid on 18.10.2018 € 16.99 for 180 token and already written several mails but there is no reaction. For two days other messages are commented but nothing happens at my post.
Gert Rose medal 5013 Super Mod 6 years 41 days ago
hi Bilal, sorry to hear you didn't get your tokens yet, I will escalate this with the support team.
With which email address did you write to support@igpgames.com and did you get an auto-reply with a case number? This can speed up finding back your email.
Bilal Genc medal 5000 6 years 41 days ago
my e-mail is cyberbg2003@gmx.de my league is german league 2018 my player name is bilal genc
Jack Basford medal 6098 
CEO & CTO 6 years 40 days ago
Hi Bilal, sorry for the delay. Our support person is currently not available and we're having some difficulty picking up the slack on the weekend. As you will have seen by the time you have read this, I have issued double the Tokens you ordered to make up for any inconvenience you have been through, and beyond that please accept my sincere apologies for this experience.
We are also going to be looking at ways we can prevent this from happening in the weeks ahead. Thanks for your patience and understanding, and of course thank you for your support.
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