Richard Jepp medal 5000 5 years 355 days ago
Hi. I bought £3.99 worth of tokens a couple of days ago. They didn’t appear straight away so I thought I would leave it for a little bit to see if it was just delayed. I still haven’t received them. I checked my bank account and the money has definetly been taken. Can anybody help me out with this please? Thank you in advance
José Trujillo medal 6083 
Community Manager 5 years 355 days ago
Hi Richard, if you have not already, please e-mail support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Also please ensure you upgrade to version 3.34. It contains a fix for failed In-App Purchases on iOS. This bug was present on version 3.32-3.33 (24-48 hours only, we fixed it as soon as we heard a report).
Richard Jepp medal 5000 5 years 355 days ago
Hi Jose. Thank you for your reply. I will gather the relevant information and send the email
Richard Jepp medal 5000 5 years 354 days ago
Problem solved ? thank you ?
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