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Rerun crap races affected by software

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medal 5000
12 years 79 days ago
Here's a suggestion.

When your software locks up and the race results are total crap because no one can access the 2D, have the opportunity to re-run the race.

That just destroyed the whole season in one night, and iGP say "Results Stand" ???

If that is the standard you guys operate by, then sorry, not good enough for my dollar.

Not paying for this crap anymore. Goodbye.
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medal 5000
12 years 79 days ago
I would hate to have seen your face or weathered your vitriol if iGP had added realistic elements like breakdowns, wrecks, and so forth to the game.

But since you have been so kind as to take your leave of us, I shall simply put on a Don Ho recording of "Aloha Oe" and wave to you wistfully.
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medal 5000
12 years 78 days ago
I agree with Travis, when a championship can take 2 months and many many hours of attention to complete it is totally unacceptable for the admins to be so dismissive of a failure of their system. There is no question they can revert the database back to before the failure (and have done so in the past), but this time round they simply cant be bothered. Its great that iGP are busy 'developing partnerships', but to completely neglect the paying customer in the meantime is going to cost them in the long run. I hope the 'partners' do their due diligence and see how immature the iGP system really is.
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medal 5000
12 years 78 days ago
Its not a case of they cant be bothered its a case off they cant the system from my understanding cant re-run races that have already happened. As below from a post by a mod in another post
Alright,

all the issues seem to be fixed and the 2D Viewer has been restarted. All races which were running and thus directly affected have been stopped and will not be taken into season results. Unfortunately we can not undo already finished races, including races affected by this issue which were ran earlier.

All races starting from now on will be running as planned. 

We are sorry about the issue and thank you for your patience once again.

Marius
Head of iGP Manager Support

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medal 5000
12 years 78 days ago
There have been occasions in the past when they have re-run races so I know it can be done, I think they are just too busy to want to do it.
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medal 5000
12 years 78 days ago
"Frank
There have been occasions in the past when they have re-run races so I know it can be done, I think they are just too busy to want to do it.


I have not seen proof of races that have finished and for them to be re run. If the races are running and stopped then yes they are able to be reschduled
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medal 5000
12 years 78 days ago
Our league has only been told we can restart runs, not re-run when it has been completed.
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medal 5000
12 years 78 days ago
I'll just confirm here:  It is only races that have actually completed that we can not fix.  If we can get to a race before it ends we can rerun it, reschedule it or just let it continue.  So this recent issue could have been largely avoided simply if we had a more effective alert system in place (we are currently working on this).  I have just explained here in more detail why we can't undo results from disrupted races: https://igpmanager.com/play/?url=forum-thread/1887#12285
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