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Forums > Global Forums (English) > Help & Support

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Problems buying engines with tokens

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Domingo às 7 da manhã medal 5000
5 years 365 days ago
O que você estava tentando fazer?
Buy an additional engine using tokens

O que ocorreu de fato?
The tokens were debited from my wallet, but the engine I bought is not there.

O problema ocorre usando WiFi, internet móvel, ou ambos?
Both

O bug ocorreu no aplicativo, PC ou ambos?
Both

Qual o modelo do seu celular?
Galaxy J7 Prime

Qual o sistema operacional?
Android

Qual a versão do seu sistema operacional?
The newest one

Qual é o sistema operacional do seu computador?
Windows 7/10

Em qual navegador ocorreu o problema?
Opera, Mozilla and Chrome

É possível reproduzir o problema?
No.

Comentários adicionais:
My race is today and I need urgently a new engine hahaha
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Ian Mason medal 5000
5 years 365 days ago
Hi Joao
Chances are you brought parts with your tokens and not engines. It is a common error that managers do. 
I will pass it on to be looked at.
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José Trujillo medal 5543 Community Manager
5 years 364 days ago
Hello,

Unfortunately you have mistakenly bought parts instead of engines. I can't undo your purchase, please pay more attention next time. ?
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