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Forums > Archive > 2011-2016

rewards point

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omar ravasio medal 5000
13 years 33 days ago
i have paid for rewards point, on igp result that i have paid, but igp don't add me the rewards point? why?
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Chris Young medal 5000
13 years 33 days ago
i tihnk it can up to 48 hours for the points to be added. 
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omar ravasio medal 5000
13 years 33 days ago
ok thanks :)
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Jake Stergios medal 5000
13 years 32 days ago
reward points*
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Jack Basford medal 5124 CEO & CTO
13 years 32 days ago
Hi Omar, I've added the reward points to your account.

For some reason they didn't go through, thanks for reporting it. There have been a few glitches with these and once some of the updates are done I'll definitely need to look in to why they aren't going through.
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Diego Colafabio medal 5000
13 years 4 days ago
Hi guys, i have the same problem, i bought points today but..i don't see it ingame :(
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Jack Basford medal 5124 CEO & CTO
13 years 4 days ago
Hi Diego,
Your points are added.

I'll take a look at this code now to fix it, haven't had a chance recently.
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Jack Basford medal 5124 CEO & CTO
13 years 4 days ago
Update: It seems to be related to exactly the same thing which has caused race preparation to close early, the server time was about a minute off.

That is a bit odd, because last time I checked (that time for the race lockout) it didn't say that. Hopefully now both issues will be resolved.
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Jason Lee medal 5000
13 years 4 days ago
I still don't understand why prep locked early but races started bang on the correct time. If the server was out by a minute, shouldn't everything start a minute early?
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Jack Basford medal 5124 CEO & CTO
13 years 4 days ago
The simulator is on another server now since the migration, that's part of the change. So it will be running on a different clock.
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Richard Greenwell medal 5000
13 years 4 days ago
Practice is still locking out a minute early btw.. I completely forgot about my setups until now (1.28pm) and by the time I quickly logged on at 1.29pm setups were already locked out :(
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Jack Basford medal 5124 CEO & CTO
13 years 3 days ago
They have only just changed it now, so it probably wasn't correct earlier Richard.

Keep me updated on how it goes for the next race.
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Jeff Royle medal 5000
13 years 3 days ago
The race I just had still closed the setups a bit early. I don't normally wait to so close but I was on my last 2 test laps and it just stopped responding. When I went to check on the status on the home page, sure enough it showed locked but still said I had about 45 seconds to go. Guess the lesson is to do your practice laps before letting the dogs out? :p
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Tero Dahlberg medal 5000
12 years 366 days ago
So should there be some processing time when purchasing sub or rewards points?
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Jack Basford medal 5124 CEO & CTO
12 years 366 days ago
"Tero
So should there be some processing time when purchasing sub or rewards points?

None at all for subscriptions, but 2 minutes for reward points.
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Tim Wheatley medal 5000
12 years 339 days ago
Did the rewards get changed? 
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