Filipe Schneider Correa medal 5000 5 years 257 days ago
I bought eighty tokens, I was charged and I did not receive the tokens.
Gustavo Heiden medal 5167 Super Mod 5 years 257 days ago (Last edited by
Gustavo Heiden 5 years 256 days ago)
Hi Filipe, please provide the following information in an email to support@igpgames.com :
1) The receipt(s) you received via e-mail from Google Play or Apple;
2) The e-mail address for your iGP Manager account if there is one;
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase);
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone;
2. At the top of Settings, tap on your Apple account;
3. Tap iTunes & App Store;
4. At the top of iTunes & App Store, tap your Apple ID e-mail;
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID;
6. Scroll down to tap on Purchase History;
7. Screenshot the purchases you did not receive tokens for and e-mail as an attachment.
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