In progress

Ads not running

What did you try to do?
To watch an ad to get car parts, health, etc

What happened instead?
Nothing happened, didn’t obtain car parts, Heath etc.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 6s

What is the operating system?
Android

What is the version number of the operating system?
12.1.4

Can the bug be reproduced?
Hasn’t worked for the last 4 or 5 days

Additional comments:
Is there a limit on how much you can use them?

Exact same for me with the iPhone 7+ (iOS 12.1.4). (Not checken at PC yet)

Note:
It only happend with iGP. All other app-related ads still seem to work. Will update to 12.1.5 later this day to see if it has anything to do with current software from Apple.


Edit: Updated to 12.2 (not 12.1.5) and it seemed to fix it. So the problem was most likely on Apple’s side.

Okay great, will update my phone as well then. Thanks for the info

Hi Gert,

No, unfortunately it hasn’t. I’m running 12.2 advised but it has made no difference.

Yes, latest version of the app.

That’s great, thank you!

As of yesterday (maybe after the clock changes?) the ad problem indeed showed up again.

What did you try to do?
I tried resetting the app advert preferences in settings as before

What happened instead?
In the parts window the button just disappears

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 7

What is the operating system?
Ios

What is the version number of the operating system?
Version 12.2

Can the bug be reproduced?
It happens every time I try to go to it on the app.

I have had this issue too ever since installing the app. I first had iOS 12.1 on iPhone 5S and ads never ever loaded, then got iPhone 6s and again they never loaded

Upgraded to 12.2 and now the Free Ads button doesn’t even appear!! 

Ne yapmaya çalıştınız?
Ads buton.

Ne oldu?
No ads buton

Problem mobil veri kullanırken mi oluştu yoksa wi-fi kullanırken mi?
Both

Hata bilgisayarda mı yoksa uygulamada mı oluştu?
App

Cihazınızın modeli?
Samsung Note3 N9000Q

İşletim istemi?
Android

İşletim sistemi versiyonunuz?
5.0 Lolipop

Hata tekrarlanabilir mi?
This is my second request for help. The answer to my previous request is wrong. The ad button didn't appear and it was called "About Location". But I'm in Turkey Istanbul. In the same position, another player is watching commercials. Ad button available. But I don't have a button. This is not the fact that advertisers don't advertise where I am. If this is true, another player who lives in the same city with me cannot watch advertising. I opened the subject quickly closed, forced to open a new o

Eksta yorumlar:

Hello,

I'm really sorry about the wait, the support team has a lot of work, I've taken your case personally. Is this still happening?

There is no ad button and the problem is not regional.  Another player sitting in the same city as me is watching commercials, but I and many other players don't have advertising buttons on their devices.

Hey guys I sometimes see the free add box and click it,
I watch the video but at the end it freezes and won’t let me press the x in the corner so I’m not getting any rewards, any help much appreciated thank you 

I CAN watch add but i can't close add and so i CAN 't received part of car,  please help me. 

I can click the „watch add“ button, but nothing happens. ?

it happens to me often when I click on the ad "too quickly". Close the app, then open it. The button will come back, but especially do not click on it. wait a minute before clicking the button



3 days ago, I had the problem "impossible to close ads after watching it, and impossible to get the reward", but now it's solved
no reward after watching an ad

Ads not coming. We need help!

Que vouliez-vous faire ?
Watch add for car's pieces

Que s'est-il finalement passé ?
I can Watch add for car's pieces but I can't close the add, the button X ils locked… I have delet the game and install after, but Nothing have changed. It since for 3 free days..

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Mobile data

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
IPhone 5S

Quel est le système d'exploitation ?
Android

Quel est le numéro de version de votre système d'exploitation ?
10.3.1

Que vouliez-vous faire ?
Possibility to close add..

Commentaires supplémentaires :

Hello,

We have reported this and many incidents related to ads to our ad provider, from here we can't do anything else from iGP Games.