Lee Parker medal 5000 5 years 344 days ago (Last edited by
Lee Parker 5 years 340 days ago)
What did you try to do?
After each race, I and a few other in my league are not receiving parts.
What happened instead?
Nothing.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone 8
What is the operating system?
iOS
What is the version number of the operating system?
iOS 12.2
Can the bug be reproduced?
It happens every single race for the last couple of weeks
Additional comments:
Nathaniel Andrews medal 5177 5 years 343 days ago
I dont think i be getting parts regularly
Jan Lammers medal 5000 5 years 343 days ago
I had yesterday after the race the feeling this was
Gert Rose medal 5001 Super Mod 5 years 342 days ago
Hi Lee,
What is the level of your HQ manufacturing building and how many parts do you have?
If you click on the manufacturing building, you'll see it has a certain max capacity based on its level. Has it maybe reached max capacity? That could explain why you don't get any extra parts.
Lee Parker medal 5000 5 years 342 days ago
I’m meant to get 17 per race, I get none, although today I was lucky enough to get 5, I currently have 14 parts so won’t have enough to repair after tomorrow’s race.
My storage is 14/680
Gert Rose medal 5001 Super Mod 5 years 342 days ago
Ok, reported to staff for investigation.
Lee Parker medal 5000 5 years 340 days ago
Anything on this seen as I can’t repair my car with 0 parts?
Gert Rose medal 5001 Super Mod 5 years 340 days ago
Hi Lee, unfortunately it looks like support has not been able to look at this yet, I'll try to bring it to their attention again.
José Trujillo medal 5359 
Community Manager 5 years 326 days ago
Hello,
I'm really sorry about the wait, the support team has a lot of work, I've taken your case personally. Is this still happening? I've seen that you didn't generate parts before and I've sent you 15 tokens as compensation. Please make sure in the next race if you generate parts or not. Write down the parts you have before the race. I look forward to hearing from you.
