John Woollard medal 5000 5 years 34 days ago
What did you try to do?
bought tokens money came out of PayPal. didnt receive tokens
What happened instead?
nothing
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
galaxy 7
What is the operating system?
Android
What is the version number of the operating system?
?
Can the bug be reproduced?
no
Additional comments:
none
José Trujillo medal 5000 
Community Manager 5 years 34 days ago
Hi John,
We're sorry you didn't receive your tokens right away.
Please e-mail support@igpgames.com with the following information so we may award the Tokens manually:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
