Christopher Brian medal 5000 5 years 285 days ago
What did you try to do?
Buy tokens purxhase went through but not showing in game, have closed the game fully and still not showing
What happened instead?
Took my money without adding thr tokens
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Samsung s10
What is the operating system?
Android
What is the version number of the operating system?
Up to date one
Can the bug be reproduced?
I am not purchasing tokens again!!!
Additional comments:
Sort it oit i paid for this and nothing chnaged
José Trujillo medal 5290 
Community Manager 5 years 285 days ago
Hi, if you have not already, please e-mail support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Also please ensure you upgrade to version 3.34. It contains a fix for failed In-App Purchases on iOS. This bug was present on version 3.32-3.33 (24-48 hours only, we fixed it as soon as we heard a report).
