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Season is frozen as if it were race time...

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Flavio Vicente
13 years 13 days ago (edited 13 years 13 days ago) Translate

Hi, my league is frozen, at least the professional group. When I go to the "home page", it shows the link to live race. The race should have happened 2 days ago, but it didn't start ( it should be the last race of the season, on december 4th), and the link to the live race is still there, frozen. My new season should be starting today, but we are still frozen in the last race...

Please help us!!

Andrew Wiseman
13 years 12 days ago

See the helpdesk about this. Thanks.

Flavio Vicente
13 years 12 days ago Translate

I saw, thank you, Andrew!

Alin Costrasuc
13 years 9 days ago

Our race http://igpmanager.com/play/?url=race-launch/131997 has finished and it states it's still running. Can you please stop it ?

Eton Fed
13 years 9 days ago

Sorry just got back online. Not sure what is going on there guys. I'll PM Jack

Pino Galota
13 years 9 days ago Translate

good evening, tonight after the race on http://igpmanager.com/play/?url=league-info/814#tab1 my homepage has more updated and remains locked as if the race was still in progress.I tried to go out and redo the login but nothing has changed, even changing browser or pc is the same thing, can you help me?

Andrew Wiseman
13 years 9 days ago

We have the data. The race did finish correctly, the results just didn't appear as normal for some reason. They should be up soon.

CEO & CTO
13 years 9 days ago

The results should all be there now.

Pino Galota
13 years 9 days ago Translate

Thanks, now everything is OK

Dan Clegg
13 years 9 days ago

http://race.igpmanager.com/?id=131797&view=2d

Only my 2nd race, and connection issues....

Youen Vyme
13 years 9 days ago

The pro race in our league isn't finishing

CEO & CTO
13 years 9 days ago

"Youen

The pro race in our league isn't finishing

Should be done now, we're having a bit of a late night working on the underlying problem and hope to have it resolved soon.

In the meantime (hopefully not much longer) it may affect races intermittently.

David Blundell
13 years 9 days ago

not just your race. still happening here too.

David B
13 years 9 days ago

131797 is still frozen :(

Jose Grau-Cesani
13 years 9 days ago (edited 13 years 9 days ago)

Mine is frozen too

http://race.igpmanager.com/?id=124440&view=2d

CEO & CTO
13 years 9 days ago

There are about 5 races that are stuck at the moment, we're aware of them and they will be postponed to the next available slot because they have been like that for a couple of hours now. They are all frozen in the pre-race state. The post-race freezes were easy to resolve by simply prompting the site to insert the data.

We've identified the weak link in the chain and are working to fix it. This may even be related to the simulator crashes of past weeks, at least I hope so because it would mean we've finally pinned that down too.

James Young
13 years 9 days ago

Our league's Rookie race completed but the results aren't posting to the site.

http://igpmanager.com/play/?url=race-launch/126406

Mike Henry Jr
13 years 9 days ago

Race 130693 is stuck for us. We are done, results not posted.

CEO & CTO
13 years 9 days ago

Updated, as with James' race right after his post too.

Mike Henry Jr
13 years 9 days ago

We are fixed now. Thanks.

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