Ian MACLEOD medal 5000 5 years 211 days ago
What did you try to do?
Purchase tokens
What happened instead?
Payment went through but token balance unchanged.
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone SE
What is the operating system?
iOS
What is the version number of the operating system?
12.2
Can the bug be reproduced?
Not tried
Additional comments:
Frank Thomas medal 4983 Moderator 5 years 211 days ago
Hi Ian, sorry to hear you've encountered problems with the shop. If you have not done so already, please e-mail support@igpgames.com with the following information:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
