Paul Donnelly medal 5000 5 years 16 days ago
What did you try to do?
I bought some tokens but haven't received them yet
What happened instead?
Not received tokens
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Huawei
What is the operating system?
Android
What is the version number of the operating system?
.
Can the bug be reproduced?
Not applicable
Additional comments:
José Trujillo medal 4931 
Community Manager 5 years 16 days ago
Hello Paul,
sorry to hear about your problems with the store. Please e-mail support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Also if you're using the iOS App version please check you're running version 3.34 and upgrade if not, as this version contains a fix for a bug with store purchases not being credited.
