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Forums > Global Forums (English) > Bugs

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Auction error lost 74 tokens

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Ali El-morssy medal 5000
5 years 204 days ago (Last edited by Ali El-morssy 5 years 204 days ago)
I was involved in an auction just now and was logged in  via both my cell phone carrier data and my computer via wifi. I placed a bid for round 73 and instead of it going to Round 74, the auction ended with the CD going to the other person without me being able to continue to bid. This cost me a total of 74 tokens. I had every intention of continuing to bid for this.

The staff in question was this CD
https://igpmanager.com/app/d=staff&id=8987783&tab=attributes

Please can this be looked at.

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Gert Rose medal 5013 Super Mod
5 years 203 days ago
Hi Ali, This sounds like another occurence of the auction bug that is currently under investigation. I have flagged your post to support so you can get compensated for your loss. I'm also moving this to the bugs forum.
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Ali El-morssy medal 5000
5 years 203 days ago

Gert
Hi Ali, This sounds like another occurence of the auction bug that is currently under investigation. I have flagged your post to support so you can get compensated for your loss. I'm also moving this to the bugs forum.



Okay thanks Gert.
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Ali El-morssy medal 5000
5 years 202 days ago
Hi Gert just to update you that I have still not been credited with the tokens.
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Gert Rose medal 5013 Super Mod
5 years 202 days ago
Hi Ali, that's probably because it's weekend and no one has looked at the flagged posts yet. If it's still the same tomorrow, I will escalate the issue again. 
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Zee Deep medal 5000
5 years 201 days ago
I would not be surprised if u not get them back. Devs have too much on. Are not , unfortunately in control of things and they want to expand the app. Not a good idea  me thinks. I lost tokens and not get them back in the past. 
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José Trujillo medal 6083 Community Manager
5 years 200 days ago
Hello,

We are sorry for any inconvenience this may have caused, I have sent you tokens as compensation that you can see right now in your account. This is a known bug and will be studied when the team of developers has time, hopefully as soon as possible. Thank you very much.
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Ali El-morssy medal 5000
5 years 200 days ago

José
Hello,

We are sorry for any inconvenience this may have caused, I have sent you tokens as compensation that you can see right now in your account. This is a known bug and will be studied when the team of developers has time, hopefully as soon as possible. Thank you very much.



Thank you the Tokens have been credited.
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