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Solved
Never got credit for 20 engines !!!

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This thread is closed because it is solved.
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medal 9655
8 days ago
What did you try to do?
I bought 20 engines 6 or 7 races ok and pretty sure they never got credited to my account, but lost the 20 tokens.

What happened instead?
Never got credited for the 20 engines I bought

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Tab A 8 SM-T387AA

What is the operating system?
Android

What is the version number of the operating system?
??????

Can the bug be reproduced?
No think it just happened this one time

Additional comments:
md-quotelink
medal 10000 MODERATOR
8 days ago
Hi Stephen.
Normally when this is reported it turns out that the person reporting the bug has mistakenly purchased parts instead of engines.
I have escalated to the iGP team, they will be able to review your purchase history.
md-quotelink
medal 6476 COMMUNITY MANAGER
8 days ago
Hello,

Currently you have 15 engines and you spent 5. What’s the problem?
md-quotelink
medal 9655
7 days ago
That's it, I know I had 30 some tokens  and know  I bought 20 engines and only have 15 fixing to use 2 now but all most positive I should have way more engines  !!!!usually never have an issue like this,  but something has happened. 
md-quotelink
medal 10000 MODERATOR
7 days ago
Stephen

How many races until your next free engine restock? This is just a shot in the dardk, but I have to ask... Do you realise that your free engine restock is not 20 engines but enough engines to take your stock to 20?
In other words, on the day of the free restock if you have zero engines you will receive the full allocation. If you have 10 engines you will only receive 10 and if you have 20 or more engines in stock you will not receive any free engines.
Could it be that you bought engines a few days ago then the free restock happened shortly afterwards and this is why you do not have as many engines as you expect?
As I say, it's a bit of a long shot because given your level and rep I imagine you already understand this.
md-quotelink
medal 9655
6 days ago
That's what's had to have happened then, because I would've had around 30 some engines with the restock and what I bought.  So I wasted 20 tokens  pretty much.  It should state that somewhere.  I didn't think I had ever had that happen before. 
   I had the extra tokens and though I would just go ahead and use them on engines, because that is the main thing to always have a fresh engine before each race. But I  would say that's what has happened.  That's good to know from now on. I have been playing for a while now and didn't know that's how it worked. Guess I just never caught it before. 
         Thanks Stephen 
md-quotelink
medal 10000 MODERATOR
6 days ago
Now we understand what has happened I'll set the thread to resolved.
Thanks.
md-quotelink
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