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Forums > Global Forums (English) > Bugs

Solved
auction issue

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This thread is closed because it is solved.
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Ton A medal 4887
4 years 357 days ago
What did you try to do?
bid on staff

What happened instead?
able to bid on initial round
went through 12 rounds of bid , then I was unable to continue bidding.
lost 12 tokens and got nothing.

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
S7

What is the operating system?
Android

What is the version number of the operating system?
6.0.1

Can the bug be reproduced?
I have not tried. probably if I bid again.

Additional comments:
would appreciate if I could get the tokens back.
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Gert Rose medal 5812 Super Mod
4 years 353 days ago
Hi Ton, I'm flagging your report to support so they can look at the problem and refund you.
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José Trujillo medal 4892 Community Manager
4 years 349 days ago
Hello,

We are sorry for any inconvenience this may have caused, I have sent you tokens as compensation that you can see right now in your account. This is a known bug and will be studied when the team of developers has time, hopefully as soon as possible. Thank you very much.
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Ton A medal 4887
4 years 348 days ago
Thank you.
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