Subscriptions

Well I have emailed, I have messaged on twitter but none of the developers have had the decency to respond to me.

I am still waiting for the answer to my question as to why the subscriptions were still being sold when the service has bugs that cause the games to crash? It seems like the issues from a few weeks back are creeping in.

I would appreciate an answer

Alistair

Forgive my condescending question, but did you try the Helpdesk?

But here I will try to answer your question as best as I can.

iGP Games Ltd is not a profitting business. All earned money goes towards the expenses from maintaining and creating content within iGPmanager and any future projects that are produced in the years to come. There are around 800 players (give or take 100) on at a time, which that alone requires a great deal of resources that do not come free, or cheap.

Games crash all the time, that is the nature of programming, this game isn't as simple as your facebook Flash Applications, there is alot of further complications, especially when the game runs on a seperate server to the website. This allows the website to remain stable apart from the game, although the information sharing is not always smooth sailing between the servers, and issues can arise. Above that, there is an underlying problem in the simulator is an issue that requires alot of rewriting to fix it.

The game itself still runs perfectly fine, sometimes with a hitch, especially on wednesdays. Other than that, the service works and there isn't always an issue behind it. I have experienced a few client crashes in recent weeks, but the races itself have never stopped for us, could be due to the fact we race at 20:30 GMT.

Hope you understand.

Alistair, the whole team are acutely aware of the issues with the simulator. Andrew is working 95%+ of his time addressing the instability. I apologise for the incovenience caused.

Thanks for your responses David and Edwin as I think there will no doubt be a few folks out there who think the same as Alistair.
I will just throw in my tuppence worth too.

The game now only seems to develop a problem at peak Wednesday evening usage.  I would suggest that managers don't schedule races for that time - but then with each crash the developers learn more about what is causing the problem.  This isn't much 'comfort' for the affected players but it is helping develop the game.  If you are in a league that is being affected then it seems that the whole game is rubbish, but to be honest, it is really only affecting a very small part of all the races that are occuring.

Haha oath. Well said :D

I have an issue with my subscription.

I have paid my monthly subs, it's gone out of my account, It's saying that I have 0 trails left and need to go to the subs page.

I have sent a message to the Help desk over an hour ago and nothing as of yet.

If we had signatures, this would be it. Tempted to make a Wonka meme on this Jack :P

I have had 1 response in 48hrs...

That response needed a reply and I am still waiting for the reply.

I have paid my subscription but I have not got my 2D... This happened on Tuesday and I have another race tonight where I should be getting 2D and It's looking like I won't have it again..

Aaron said that he is on his own dealing with these message... I think that the Help Desk needs some help then, as I have been waiting over 24 hrs with no reply or answers to getting my already paid account it's 2D..


PLEASE Jack or Andrew, if you read this, can you sort something out a.s.a.p. The money has gone out of the account, so there is no reason for it not to of gone through.

I've seen Jack / Edwin / David all logged on after I've sent this post and nothing..

Not even "I'm looking in to this" to let me know if anything is being done about it.

Less than 1 hr and I have a race.... Any help at all ????

I have been checking to see if I could spectate another race.

I've just seen that I have 3 x free trials.

Thank you (Jack I would think) to who ever sorted this out for the short term.

It is appreciated.