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1 of 3 free 2D Trials used even though I could not run the viewer

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medal 5000
11 years 313 days ago
Hello,

I use a PC and a Macbook Pro to manage my progress here on iGP and am trying to use the 2D Viewer Trials but have had technical issues trying to run it on the Macbook Pro. One of my free trials was used when I never even got the chance to load the viewer the first time. Reason being... The 2D Viewer requires a Java version that does not run on OSX 10.6.8. The Macbook Pro I have has not been upgraded to any newer version of OSX because, well... it's older and the newer versions of OSX will not run as well. The laptop runs fine currently for any other Java pages and I have never had a strict Java issue such as this. It's not such a big deal, but one of my trials was lost due to this because I was unable to load the viewer. Your version of Java requires a much higher version of OSX. Bummer.

Runs fine on my PC of course, but I would love if I could have that one trial reimbursed. Please?

Suggestion: It would also be nice to make the Java requirements apparent and tested ahead of time before one goes and clicks on the 2D Viewer button.

-D
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medal 5000
11 years 313 days ago
I'm having the same problem. I do hope this problem will be solved in the future.
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medal 5000
11 years 313 days ago
David, Please log a call with the helpdesk & they will try to help you, both with the application issue & the trial of 2d
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