Justice Jacques medal 5000 5 years 135 days ago
Hey wondering when I’m going to get my tokens. I just bought them and I didn’t get them yet. An error also popped up saying Error: Receipt not valid. Please let me know if you can solve this.
Wambou Wambou medal 5000 5 years 135 days ago
Hi,
Post your problem in the "Bug" section to have an answer from iGP team.
José Trujillo medal 6083 
Community Manager 5 years 135 days ago
Hi Justice, if you have not already, please e-mail support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Justice Jacques medal 5000 5 years 135 days ago
Thanks! I just sent the email!
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