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Forums > Global Forums (English) > Bugs

Unresolved
Not able to open mail and other misc

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Ronnie Roberts medal 5000
4 years 288 days ago
What did you try to do?
I cannot open mail, uncheck developments, click other items

What happened instead?
It’ll pop up and then not go to the certain item it doesn’t allow me to change anything

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
XS Max

What is the operating system?
iOS

What is the version number of the operating system?
13.2 Public Beta

Can the bug be reproduced?
Happens every time I haven’t been able to access for a total of 20 mail items now

Additional comments:
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Gert Rose medal 5599 Super Mod
4 years 286 days ago
Hi Ronnie,
Have you tried uninstalling and reinstalling the iGP app already?
Can you record a screen video of this behavior, this could help the devs.
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José Trujillo medal 5000 Community Manager
4 years 286 days ago
Hello,

I have the same issue, since we're using iOS 13.2 BETA. This BETA version may be the cause of this issue.
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Ronnie Roberts medal 5000
4 years 284 days ago

José
Hello,

I have the same issue, since we're using iOS 13.2 BETA. This BETA version may be the cause of this issue.



Yeah this might be the issue I’ve tried uninstalling and reinstalling as well 

It’a not game breaking just kind of annoying 
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