Problems with the 2-D

I have recently become a paid member of IGP and earlier today I wanted to spectate some races to see what the 2-D viewer was like. When I clicked on it, it took me to a new window and all I got was a grey screen. Ive done this numourous times and gotten the same result. All my flash and Java stuff is up to date. Is this happening because Im not a member of that league? I can view the live timing just fine. Please Help, Ive got a race on Sunday!

I would also like to ad that I have Java 7 and this problem is still occuring (I noticed some older threads that were having similar problems to mine but with Java 6).

Logan, sorry you are experiencing some problems. Do you have more than 1 version of Java on your machine? If so, I would recommend removing all of them & then doing a fresh install of the latest version.

If this doesn't work, then please log a call with the helpdesk, where Aaron will be delighted to assist you.

https://igpmanager.com/account/helpdesk/index/p/index/index

Also, make sure there isn't a pop-up hidden under some screens. After the latest Java update, it by default asks you if you want to run this program. It does this in a pop-up, which isnt always on top of the screen. 

Yes, good point B.O. Thank you for that

Thank you both very much! I will give both suggestions a try and let you know if it helped. Edwin, is this a common problem? Have other people had this problem?

So I did all of what you suggested and what B.O suggested as well and Im still getting the same result. I am running this game on Windows 8, is there any possiblity the 2D is not yet set up for Windows 8 viewing as well as the live control from the live timing page?

Install the 64bit version of java.

David, I have downloaded the 64 bit version many times and I still get these result

Logan, Please log a call then and Aaron will be happy to assist you.