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Forums > Global Forums (English) > Bugs

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cant buy tokens

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Nick Nichols medal 5000
5 years 113 days ago
What did you try to do?
buy tokens

What happened instead?
Error storing customer profile [processing_error] (An error occurred while processing your card. Try again in a little bit.)

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
windows

Which browser did you experience the problem in?
explorer

Can the bug be reproduced?
not sure, but ive tried 2 days in a row now and wont let me buy

Additional comments:
I use a prepaid card for purchases like this and never have had a problem. I thought maybe the card was out of money but it says it has $75 on it so that's not the problem. card works for other apps.
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Gert Rose medal 5013 Super Mod
5 years 113 days ago
Hi Nick, I have flagged your post to support, to look at with high priority.
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José Trujillo medal 6083 Community Manager
5 years 113 days ago
Hello Nick,

Try to use another browser, IE isn’t supported anymore. Waiting your answers! Thank you.
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Nick Nichols medal 5000
5 years 112 days ago
I was finally able to buy tokens by going through Paypal, so all is well. thanks for the help and replies!
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