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Grey screen when opening 2D

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medal 5000
11 years 236 days ago
Recently i have been having problem with opening 2D player. I can open 2D player and it will show the HUD (times, Position, exc) but it deosnt
actualy show the actual cars going round the circuit. It just has a grey screen with the IGP logo in the middle?
Can anyone help?

p.s im using google chrome

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medal 5000
11 years 236 days ago
Are you still getting this problem Ollie?
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medal 5000
11 years 236 days ago
My 2D was working fine until saturday. After the update the problems with 2D started again.

Get slow, begins to lag or frozen, the image goes back and then goes very quickly to the current moment and then disappears and the screen is saying "LOADING".

Need to wait a 1/2 minutes until the image back or need to refresh page.

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medal 5000
11 years 236 days ago
Uhh, Ollie isn't a subscriber, he shouldn't have 2D to begin with? lol
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medal 5000
11 years 235 days ago
Can someone please help..

I have the latest version of java, all my display adapters/graphics cards are up to date and still i get nothing.
When i used the 3 trials on the 2D viewer, i just got a blank grey screen and thought nothing of it. But now, with the new live timings i get the same blank grey screen.
i have to use the mobile timings to see what is going on in races
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medal 5000
11 years 235 days ago
Nag, If you log a call with the helpdesk, Aaron will be happy to assist you.

https://igpmanager.com/account/helpdesk/index/p/index/index
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medal 5000
11 years 232 days ago
Looks like trial of 2D is not working, I see only logo time etc and no track...

Timing and 2D opening a same window for me. Big disappointing....
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medal 5000
11 years 232 days ago
I will ask for this to be investigated. In the meantime, could you please provide some information about your PC, what browser you are using, etc. Thank you.
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medal 5000
11 years 231 days ago
I see why this has happened Alexander.  I'll get it fixed asap and will restore your trials.
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