Reward Points

I purchased the 2d subscription for  £22.49 and didn't recieve my reward points for it. Was wondering if anyone could help.

Michael, please log a call with the helpdesk & Aaron will be delighted to assist you.

https://igpmanager.com/account/helpdesk/index/p/index/index

I have the same problem and haven't got any answer on the helpdesk for a couple of days

I've left two messages on the helpdesk, haven't heard anything yet. You have any idea when I will hear something back? Thanks.

Aaron will get to them as quickly as he can.

@Edwin.

I don't want to start a problem here but would it be useful if the forum knew what kind of hours Aaron works?  I'm sure it isn't 24/7?!
I assume he works elswhere, has leisure time and also holidays?  So if it is normal not to get a reply for 2 or 3 days that would be useful to know.
I am seeing an increase in posts complaining that they are getting no replies.

If the problem is deemed 'not urget' then this might be even longer - although I know everything is urgent to the person with the problem (been there - done that!!).
I also assume he alone is dealing with all the problems sent to him.  As his workload increases then some sort of waiting list/time frame is needed.  Even if it only means sending an email with "I will get to this problem in X days"

Hope you get what I mean - as I don't want to give him more problems/work, but stopping the train crash before it happens is generally the best option :)

Thank you Jake.

Aaron is part time & only during office hours. Urgent matters are dealt with differently & as you know I am scanning the forum on a fairly regular basis to check for those.

Thanks for the reply Edwin, and yes I had noticed that you are very active in responding to problems as they arise, which is just what the forum needs.

Andrew has also asked me to immediately forward any technical issues relating to the Simulator in anyway after filtering out issues that may not be bugs, issues or crashes/disconnects. Jack and Aaron tend to be the ones who deal with Billing and Website related problems.

Very good David.
I am glad to see that there are a few active people on the forum dealing with any problems as they occur.