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Funds show $NAN, tokens went to zero, video ad for free health doesn't give health

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medal 5000
5 years 72 days ago (Last edited by Nicolas Morales 5 years 71 days ago)
What did you try to do?
Updated app. Tried to do the same by connecting to wi-fi but still nothing.

What happened instead?
Not getting the tab to click to get the daily bonuses.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
The bonuses are not applicable on PC

What is the operating system?
Android

What is the version number of the operating system?
Android 7.0

Can the bug be reproduced?
The only thing I can do is try daily, but nothing is happening. This is happening since last EOS.

Additional comments:
Please help. I've tried all options I know, including app update.
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medal 5000
5 years 71 days ago
O que você estava tentando fazer?
Watching ads to receive health for driver

O que ocorreu de fato?
After watching ads, shows a blank popup and after that, the game crashes and shows "nah" on my finances

O problema ocorre usando WiFi, internet móvel, ou ambos?
Both

O bug ocorreu no aplicativo, PC ou ambos?
App

Qual o modelo do seu celular?
Moto z play

Qual o sistema operacional?
Android

Qual a versão do seu sistema operacional?
8

É possível reproduzir o problema?
I have a screenshot to prove. But cant upload here

Comentários adicionais:
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medal 5167 Super Mod
5 years 71 days ago
I confirm this bug. You can't get any reward (parts, health, money)

Screenshots:

Blank message after watching ad


NaN after clicking OK
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medal 5000
5 years 71 days ago
Thanks for the report.


UPDATE: The development team is already aware of the problem and is investigating the causes to solve it. We apologize for the inconvenience and strongly ask you for some patience until everything returns to normal.
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medal 5000
5 years 71 days ago
What did you try to do?
Shut down and restart app

What happened instead?
The “you earned a free part” text box has no text my money box displays “£NaN”. Happens several times

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone XR

What is the operating system?
iOS

What is the version number of the operating system?
iOS 12.4.1

Can the bug be reproduced?
Happens several times after each restart of app

Additional comments:
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medal 5000
5 years 71 days ago
What did you try to do?
I tried resetting app, and cleared cache

What happened instead?
Nothing, after video ad for free driver health, empty window opens that usually says +5 health

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Google Pixel 3 XL

What is the operating system?
Android

What is the version number of the operating system?
Android 9

Can the bug be reproduced?
After video ad the money on top of the screen goes red "$Nan" and no driver health increase.

Additional comments:
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medal 4927 Super Mod
5 years 71 days ago
I have reported this to the IGP Staff. They are now aware of the issue and are looking for a solution. 
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medal 5000
5 years 71 days ago
I have the same problem. Thank you IGP staff.
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medal 5000
5 years 71 days ago
I have same problem! 
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medal 5000
5 years 71 days ago
I have same problem;/ 
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medal 5000
5 years 71 days ago

Samir
What did you try to do?
Updated app. Tried to do the same by connecting to wi-fi but still nothing.

What happened instead?
Not getting the tab to click to get the daily bonuses.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
The bonuses are not applicable on PC

What is the operating system?
Android

What is the version number of the operating system?
Android 7.0

Can the bug be reproduced?
The only thing I can do is try daily, but nothing is happening. This is happening since last EOS.

Additional comments:
Please help. I've tried all options I know, including app update.


Same on IOS as well - iPhone XR latest software build

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medal 5000
5 years 71 days ago
What did you try to do?
Use free healing with video

What happened instead?
Finances turned red red. No healing applied to drivers.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Note 8

What is the operating system?
Android

What is the version number of the operating system?
Latest operating system

Can the bug be reproduced?
Yes. Happened 4 or 5 times

Additional comments:
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medal 5000
5 years 71 days ago
I have the same issue but only on my phone. When i access the game on my PC it works fine. Except of course i can't watch free videos on the PC. 
I tried to click on the i"i have same issue" link but it won't let me do that either.
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medal 5000
5 years 71 days ago
Same problem here, no matter if health, parts or money. Nothing works
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medal 5000
5 years 71 days ago
Same NaM message I'm getting 
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medal 5000
5 years 71 days ago
Same problem for me but i understand very well that you know this problem si good luck for wanted this quickly
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medal 5032
5 years 71 days ago
Same problem here
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medal 5000
5 years 71 days ago
Meme probleme pour moi !
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medal 6083 Community Manager
5 years 71 days ago (Last edited by José Trujillo 5 years 71 days ago)
Hello,

Please clear cache, we applied a hotfix for this bug. We apologise for any inconvenience this may have cause. Thank you!
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medal 6098 CEO & CTO
5 years 71 days ago (Last edited by Yunus Unia Blunion 5 years 71 days ago)
Hi, sorry for any inconvenience this may have caused. A fix has just been rolled out, please try again.

The issue was caused by a security update deployed today alongside the track update.

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