
Samir Diwan medal 5000 5 years 156 days ago (Last edited by
Nicolas Morales 5 years 156 days ago)
What did you try to do?
Updated app. Tried to do the same by connecting to wi-fi but still nothing.
What happened instead?
Not getting the tab to click to get the daily bonuses.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
The bonuses are not applicable on PC
What is the operating system?
Android
What is the version number of the operating system?
Android 7.0
Can the bug be reproduced?
The only thing I can do is try daily, but nothing is happening. This is happening since last EOS.
Additional comments:
Please help. I've tried all options I know, including app update.

Moacir Fernandes medal 5000 5 years 156 days ago
O que você estava tentando fazer?
Watching ads to receive health for driver
O que ocorreu de fato?
After watching ads, shows a blank popup and after that, the game crashes and shows "nah" on my finances
O problema ocorre usando WiFi, internet móvel, ou ambos?
Both
O bug ocorreu no aplicativo, PC ou ambos?
App
Qual o modelo do seu celular?
Moto z play
Qual o sistema operacional?
Android
Qual a versão do seu sistema operacional?
8
É possível reproduzir o problema?
I have a screenshot to prove. But cant upload here
Comentários adicionais:

Gustavo Heiden medal 5021 Super Mod 5 years 156 days ago
I confirm this bug. You can't get any reward (parts, health, money)
Screenshots:
Blank message after watching ad
NaN after clicking OK


Nicolas Morales medal 5000 5 years 156 days ago
Thanks for the report.
UPDATE: The development team is already aware of the problem and is investigating the causes to solve it. We apologize for the inconvenience and strongly ask you for some patience until everything returns to normal.

Matt Regan medal 5000 5 years 156 days ago
What did you try to do?
Shut down and restart app
What happened instead?
The “you earned a free part” text box has no text my money box displays “£NaN”. Happens several times
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone XR
What is the operating system?
iOS
What is the version number of the operating system?
iOS 12.4.1
Can the bug be reproduced?
Happens several times after each restart of app
Additional comments:

Devin Iverson medal 5000 5 years 156 days ago
What did you try to do?
I tried resetting app, and cleared cache
What happened instead?
Nothing, after video ad for free driver health, empty window opens that usually says +5 health
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Google Pixel 3 XL
What is the operating system?
Android
What is the version number of the operating system?
Android 9
Can the bug be reproduced?
After video ad the money on top of the screen goes red "$Nan" and no driver health increase.
Additional comments:

Connor Cooper medal 5350 Super Mod 5 years 156 days ago
I have reported this to the IGP Staff. They are now aware of the issue and are looking for a solution.

Alexis Maindron medal 5000 5 years 156 days ago
I have the same problem. Thank you IGP staff.

Caeli Rees medal 5000 5 years 156 days ago
I have same problem!

Marek Giel medal 5000 5 years 156 days ago
I have same problem;/

Darryl Kilgannon medal 5000 5 years 156 days ago
Samir
What did you try to do?
Updated app. Tried to do the same by connecting to wi-fi but still nothing.
What happened instead?
Not getting the tab to click to get the daily bonuses.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
The bonuses are not applicable on PC
What is the operating system?
Android
What is the version number of the operating system?
Android 7.0
Can the bug be reproduced?
The only thing I can do is try daily, but nothing is happening. This is happening since last EOS.
Additional comments:
Please help. I've tried all options I know, including app update.
Same on IOS as well - iPhone XR latest software build

Joseph West medal 5000 5 years 156 days ago
What did you try to do?
Use free healing with video
What happened instead?
Finances turned red red. No healing applied to drivers.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Note 8
What is the operating system?
Android
What is the version number of the operating system?
Latest operating system
Can the bug be reproduced?
Yes. Happened 4 or 5 times
Additional comments:

Patrick Conroy medal 5000 5 years 155 days ago
I have the same issue but only on my phone. When i access the game on my PC it works fine. Except of course i can't watch free videos on the PC.
I tried to click on the i"i have same issue" link but it won't let me do that either.

Frieder Klotz medal 5000 5 years 155 days ago
Same problem here, no matter if health, parts or money. Nothing works

Jake Jackson medal 5000 5 years 155 days ago
Same NaM message I'm getting

Aurélien Emeralder medal 5000 5 years 155 days ago
Same problem for me but i understand very well that you know this problem si good luck for wanted this quickly

James Atkins medal 5004 5 years 155 days ago
Same problem here

Adrien Prudhomme medal 5000 5 years 155 days ago
Meme probleme pour moi !

José Trujillo medal 5657
Community Manager 5 years 155 days ago (Last edited by
José Trujillo 5 years 155 days ago)
Hello,
Please clear cache, we applied a hotfix for this bug. We apologise for any inconvenience this may have cause. Thank you!

Jack Basford medal 5439
CEO & CTO 5 years 155 days ago (Last edited by
Yunus Unia Blunion 5 years 155 days ago)
Hi, sorry for any inconvenience this may have caused. A fix has just been rolled out, please try again.
The issue was caused by a security update deployed today alongside the track update.