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Forums > Global Forums (English) > Bugs

Unresolved
Unable to access the race

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Andy Lewis medal 5000
5 years 71 days ago
What did you try to do?
Trying access the game

What happened instead?
The red button dissappeared in the last 10 mins of the game. This inadvertently cost me a win and 1.8 million pounds . It was showing as if the race didn't exist

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung

What is the operating system?
Android

What is the version number of the operating system?
Na

Can the bug be reproduced?
Tried log in multiple times and still didnt work.

Additional comments:
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Jack Basford medal 6098 CEO & CTO
5 years 71 days ago
Hi Andy, sorry for any inconvenience this may have caused. A fix has just been rolled out, please try again.

The issue was caused by a security updated deployed today alongside the track update.
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Andy Lewis medal 5000
5 years 71 days ago
Too late .This cost me 1st place lost by 0.7 second and 1.87 million + anything else. What compensation will I be given?

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