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Tokens not arrived after purchase

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5000
5 years 237 days ago
What did you try to do?
Buy 40 tokens from shop

What happened instead?
Nothing even after restarting the game and force closing the app via settings

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung a70

What is the operating system?
Android

What is the version number of the operating system?
Not sure

Can the bug be reproduced?
Dont know

Additional comments:
I need tokens by race tonight in order to get more engines please try to rectify by 8pm gmt thanks
5000
5 years 236 days ago
Hi Christian,

I'm so sorry to hear this.

Please send us an email at support@igpgames.com. And, don't forget to include the receipt of your purchase.
5000
5 years 235 days ago
Thank you for your reply iv forwarded the invoice to that email address
5000
5 years 235 days ago
I had same problem. Will forward receipt
5000
5 years 235 days ago
The same problem I just send you an email 
5000
5 years 235 days ago (Last edited by John Doe 5 years 235 days ago)
I've made 2 purchases and I received no tokens... I've sent you the email.
5000
5 years 235 days ago
Tokens not arrived after purchase
I bought 12 tokens
5006
5 years 235 days ago
We are only able to assist problems with a token or Investment pack purchase via e-mail at support@igpgames.com.

Be sure to include:

1) The receipt(s) you received via e-mail from Google Play or Apple (if the purchase was made using the web, please let us know and we will request what information we need)
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

Thank you!
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