Solved

Bought tokens

I bought 180 tokens but didn’t receive any!

What is the problem?

Hello, i have the same problem. I bought 85 tokens twice and received none. 

Hi Kevin,

sorry to hear about your problems with the purchase of tokens.
Did you alredy restarted the game or cleared the cache? 
If that doesn't help please write an e-mail to support@igpgames.com with the following:

1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.

Had the same issue. Have sent an email to support.

This issue is not solved in regards to myself, so should be remarked as unsolved. Still had no adequate response from support regarding this issue.


Ok, 2 hours since this comment by myself and still no reply from moderators or any email contact from support. Disgraceful. I have paid for something and i expect it to be there. This issue needs sorting quickly.
Ok, 2 hours since this comment by myself and still no reply from moderators or any email contact from support. Disgraceful. I have paid for something and i expect it to be there. This issue needs sorting quickly.