Keith Wiggins medal 5000 5 years 77 days ago
I purchased tokens three times last night and they did not show but you did charge me. Please address.
Kevin Bissell medal 5000 Super Mod 5 years 77 days ago
Hello David
sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Thank you
Kev.
Jenalyn Reyes medal 5000 5 years 77 days ago (Last edited by
Jenalyn Reyes 5 years 77 days ago)
Same happened to myself, am still waiting for an adequate response from the support team
Ok, 2 hours since this comment by myself and still no reply from moderators or any email contact from support. Disgraceful. I have paid for something and i expect it to be there. This issue needs sorting quickly.
Kristine Del Rosario medal 5000 5 years 63 days ago
Hi everyone,
I believe this is already sorted some weeks ago via email.
Thank you for your patience and understanding.
Guest