Marshall Trickle medal 5000 5 years 77 days ago
Didn’t received purchased 180 tokens. Could this plz be fixed.
8 nov 2019 14:08:08 CET €16,99 EUR
Nico ART medal 5000 5 years 77 days ago
Habe auch das problem 4x 4,59 €
Habe schon eine email geschrieben und bis jetzt nix passiert
Connor Cooper medal 4960 Super Mod 5 years 77 days ago
Hello,
sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Marshall Trickle medal 5000 5 years 76 days ago
The way this problem quickly has been solved is very nice. Thanks! Great support!
Connor Cooper medal 4960 Super Mod 5 years 76 days ago
No problem. I am glad to hear that the speed of support was nice for you.
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