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Engines purchased but didn’t appear?

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medal 5000
5 years 3 days ago
What did you try to do?
I purchased 5 engines as a daily deal.

What happened instead?
My coins have gone but there are no more engines. (I started today with 5, then “purchased” 5 more, used two to repair my cars, but am only showing 3 left.

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 11

What is the operating system?
iOS

What is the version number of the operating system?
13.2.3

Can the bug be reproduced?
Can’t reproduce as I have no more coins, and as it was a daily deal it can’t be purchased twice.

Additional comments:
I took a screenshot of the expired daily deal to show that engines were purchased, as a number of similar forum posters were told they accidentally purchased parts, but that’s not the issue here.
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medal 5000 Super Mod
5 years 3 days ago
Hi Alan

I've escalated this to the support team for investigation / resolution.

Kev.
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medal 5000
5 years 1 days ago
Hi Alan,

I'm sorry for the inconveniences.

I have sent you the engines and 2 tokens to make up for the inconveniences that this has caused.
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