The Professor medal 5000 5 years 58 days ago (Last edited by
The Professor 5 years 58 days ago)
I have emailed support@igpgames.com three times over the past 4 days. I Have not received any responses.
Kevin Bissell medal 5000 Super Mod 5 years 58 days ago
Hi.
What is this relating to? The support team receive many emails and understandably they have a backlog to get through at the beginning of the working week. If they've decided your issue is a lower priority it might take a little longer to get a response.
That said, there is also the possibility that they have not seen the emails, although if you've sent three that seems to be unlikely.
I'll flag this thread for you and hopefully this will bring it to their attention.
Regards
Kev.
The Professor medal 5000 5 years 58 days ago (Last edited by
The Professor 5 years 58 days ago)
I purchased tokens and have not received them. I forwarded the receipt as instructed in these forums. At this point I just want a refund. I just got an auto-response to my last email but my other emails probably ended up in a spam box or something.
Jack Basford medal 5784 
CEO & CTO 5 years 58 days ago
Hi, I'm sorry to hear this. There will be an investigation in to what has happened as this is clearly unacceptable as it has been described.
It's 10pm here so our response might be slow but I can tell you that I've pinged the support team to look in to this when they are online.
Yunus Unia Blunion medal 5176 5 years 58 days ago
Hi there, Jack notified me of your request for assistance. We're sorry you haven't been helped yet. I took a look at our ticketing service and found your e-mails quarantined from the rest of our other tickets.
We're not sure why this happened, but we'll write to you via e-mail on how to best sort this out to your preference.
Guest