Bobby Stallion medal 5000 4 years 348 days ago
What did you try to do?
Twice now paid coins to get cash and did not receive any money
What happened instead?
Lost coins and put the money
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone 6
What is the operating system?
iOS
What is the version number of the operating system?
?
Can the bug be reproduced?
Only when using coins to buy money from the daily deals
Additional comments:
Frank Thomas medal 4977 Moderator 4 years 348 days ago (Last edited by
Frank Thomas 4 years 348 days ago)
Hello Bobby, this issue with the daily deal is under investigation. I'm sorry you were affected by this problem and I'll mark your post for support so your team can get the bought money added.
Edit: Support is notified
Kristine Del Rosario medal 5000 4 years 346 days ago
Hi Bobby,
I'm so sorry for the inconveniences.
May I ask if you can provide me the following:
- Approximate date and time when you bought the deals
- Exact deals that you bought (please specify)
Bobby Stallion medal 5000 4 years 345 days ago (Last edited by
Bobby Stallion 4 years 345 days ago)
Hi. It was in the first 2 weeks of December both in the daily deals for 8.1m for 4 or 5 coins each and both times I lost the coins and received no money.
Just paid 2 coins in for 1 engine in daily deals at 9:47am eastern time December 19th and lost the coins and received no engine
Kristine Del Rosario medal 5000 4 years 345 days ago
Hi Bobby,
Thank you for replying.
I have sent you the engines, money, and 3 tokens to make up for the inconveniences.
I truly appreciate your patience and understanding. Thank you again!
Bobby Stallion medal 5000 4 years 344 days ago
Thank you for your support and fixing the issues
