Hein Gummi medal 5433 4 years 341 days ago
Was hast du versucht zu tun?
Hello, I have bought an investment pack but did not receive any money or tokens (Dec 20th, 17:38 German time). A PayPal receipt is existing. I've copied the text and could send a screenshot:
BeschreibungStückpreisAnzahlBetragInvestment pack (iGP Manager)
€5,49 EUR1€5,49 EURZwischensumme€5,49 EURSumme€5,49 EURZahlung€5,49 EUR
Rechnungsnummer: 136978081842400538
Was ist stattdessen passiert?
No tokens / money received
Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Wi-fi
Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
App
Welches Gerät?
Huawei Mate 9
Welches Betriebssystem?
Android
Auf welcher Version ist dein Betriebssystem?
9.1.0.252
Kann der Fehler wiederholt werden?
Don't know
Zusätzlicher Kommentar:
Connor Cooper medal 4927 Super Mod 4 years 341 days ago
Hello,
sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Hein Gummi medal 5433 4 years 340 days ago
I only have a payment receipt from PayPal and as I wrote already I do not use an iOS.
Have sent an email to support@igpgames.com already on Dez 21st but did not receive any response yet.
All information I can give you find in this posting and in the message I already sent.
Please help.
Connor Cooper medal 4927 Super Mod 4 years 340 days ago
I will flag this to the support team so that they see your request. Please be aware that over the Christmas period, responses may be slightly slower.
Sorrry for any inconvenience caused.
Kristine Del Rosario medal 5000 4 years 336 days ago
Hello Hein,
I'm so sorry for the delay in my response.
I'll be coordinating this matter via email. Thank you for understanding.
Hein Gummi medal 5433 4 years 336 days ago
Thanks for your help and for solving the problem!
