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Forums > Global Forums (English) > Bugs

Solved
Bought cash with coins and haven’t been credited

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Matt Marvell medal 5000
4 years 329 days ago
What did you try to do?
Buy some money using today"s special offers using 13 credits

What happened instead?
I haven"t received the money

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
iPhone 6

What is the operating system?
iOS

What is the version number of the operating system?
NA

What operating system is your PC?
NA

Which browser did you experience the problem in?
App

Can the bug be reproduced?
Don’t know

Additional comments:
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Gert Rose medal 5013 Super Mod
4 years 329 days ago
Hi Matt,
I've flagged your report to support. How much money were you supposed to get for these 13 Tokens?
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Matt Marvell medal 5000
4 years 329 days ago

Gert
Hi Matt,
I've flagged your report to support. How much money were you supposed to get for these 13 Tokens?

Thank you ... 20.9 million 


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Kristine Del Rosario medal 5000
4 years 328 days ago
Hello Matt,

I'm so sorry for the inconveniences.

I have sent you the cash and 3 tokens to make up for the inconveniences that this has caused you.

Let us know if you need further help.
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