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Lost tokens / didnt receive money

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medal 5000
4 years 67 days ago
What did you try to do?
I spent 13 tokens to buy $18.5M in the daily deals, but I didn't receive the money.
Screenshots:
https://imgur.com/CRzXUtm (shop)
https://imgur.com/EXrjvAF (finances)

What happened instead?
-

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Win 7

Which browser did you experience the problem in?
Opera

Can the bug be reproduced?
-

Additional comments:
-
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medal 5000
4 years 67 days ago
Good afternoon. I also spent 13 tokens to receive an investment (daily deal) and have not received the cash. Please advise
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medal 5000
4 years 67 days ago
Moi aussi 
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medal 5968 Super Mod
4 years 66 days ago
I will flag this to support
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medal 5000
4 years 66 days ago
I also haven't get my money. In daily deals I can see that I bought this daily deal but there is no money and I have no tokens too.
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medal 5000
4 years 66 days ago

Gabriel
What did you try to do?
I spent 13 tokens to buy $18.5M in the daily deals, but I didn't receive the money.
Screenshots:
https://imgur.com/CRzXUtm (shop)
https://imgur.com/EXrjvAF (finances)

What happened instead?
-

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Win 7

Which browser did you experience the problem in?
Opera

Can the bug be reproduced?
-

Additional comments:
-


It happened to me too ... Upset
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medal 5000
4 years 66 days ago
Hello Gabriel,

I'm so sorry for the inconveniences.

I have sent you the cash and 3 tokens to make up for the inconveniences that this has caused you.
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medal 5000
4 years 66 days ago
Hello!

@Clement @Darth @Alisson

Please let me know that exact deal that you bought so I can sort this for you.

I will be waiting for your reply. Thank you.
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medal 5000
4 years 66 days ago

Kristine
Hello!

@Clement @Darth @Alisson

Please let me know that exact deal that you bought so I can sort this for you.

I will be waiting for your reply. Thank you.



I bought it yesterday around 11pm (Brasilia-Brazil time) in the daily bonus ... It was 13 Tokens to win 16.1 million ...
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medal 5000
4 years 66 days ago
Kristine
Hello!

@Clement @Darth @Alisson

Please let me know that exact deal that you bought so I can sort this for you.

I will be waiting for your reply. Thank you.



It was around 10 pm (central Europe time). I wanted to buy 12,6 million  Euro for 13 tokens. 
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medal 5000
4 years 66 days ago
My deal was the 22.1m cash for 13 tokens. Thank you
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medal 5000
4 years 65 days ago
Kristine,
my Deal Was 20.1millions € for 13 tokens. 
Thanks 
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medal 5000
4 years 64 days ago (Last edited by Darth Vader 4 years 64 days ago)
I hope I will get my money in this week
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medal 5000
4 years 63 days ago (Last edited by Mr. Ferrari 4 years 63 days ago)
Hello @katherine, it seems a lot of people are having issues with this problem and a few individuals are still waiting on a resolution. I purchased the bundle to get out of debt and in the time since this occurred, i achieved this goal naturally. If I could have the tokens (just the ones I spent) instead of the money, I would be happy and without complaint. If this is not possible, I understand. Thank you. 
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medal 4929 Moderator
4 years 63 days ago (Last edited by Frank Thomas 4 years 63 days ago)
Yes, the daily deal still throws up quite some issues in regard of paying out and it's a quite stubborn, elusive problem 'successfully' surviving the attempts to fix it so far, but the devs are on it.

I've escalated it again so the still unsolved cases can be fixed in a timely manner. 

@Mr. Ferrari: I updated support with your request to get token back instead, I'm pretty sure that should be possible.
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medal 5000
4 years 62 days ago
Hello everyone,

I'm so sorry for the delay in my response.

I have sent the money and 3 tokens as form of compensation due to inconveniences that this has caused.

Please let me know if I could be of any further help.
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medal 5000
4 years 62 days ago

Kristine
Hello everyone,

I'm so sorry for the delay in my response.

I have sent the money and 3 tokens as form of compensation due to inconveniences that this has caused.

Please let me know if I could be of any further help.


Thanks 

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medal 5000
4 years 62 days ago
@allison. Thank you very much. 
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