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Solved
Lost engined

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medal 5000
4 years 105 days ago
What did you try to do?
Buy engines twice from the daily rewards

What happened instead?
Engines were not credited to my parts list. 5 and 10 engines.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung S9

What is the operating system?
Android

What is the version number of the operating system?
Latest up to date version

Can the bug be reproduced?
I have had this happen twice

Additional comments:
This is happening to other users too
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medal 5001 Super Mod
4 years 105 days ago
Escalated to support
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medal 5000
4 years 104 days ago
Hi, we believe we determined what the issue was and it has now been patched and will work in the future.

The patch went live from 3pm UTC 4th February 2020

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medal 5000
4 years 104 days ago
And replacing my engines and or coins?
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medal 5000
4 years 104 days ago
Hello Mark,

I'm so sorry for the inconveniences.

I have sent you the engines. 3 tokens were added in your account to make up for the inconveniences that this has caused you.

Let us know if you need further help.
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medal 5000
4 years 104 days ago
Many thanks 
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