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Forums > Global Forums (English) > Bugs

Solved
Live viewer Don’t work

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Marco Ros medal 5000
4 years 352 days ago
Wat probeerde je te doen?
Close app en straf over.

Wat gebeurde er in plaats daarvan?
Nothing

Deed het probleem zich voor terwijl je wifi of mobiele data gebruikte, of bij beide?
Wi-fi

Deed het probleem zich voor in de app, op PC of op beide?
App

Wat is het model van je toestel?
Iphone

Welk besturingssysteem?
iOS

Wat is de versie van het besturingssysteem?
13.3.1

Kan het probleem gereproduceerd worden?
live viewer does not work. hangs in connected to server


Bijkomende opmerkingen:
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José Trujillo medal 5342 Community Manager
4 years 352 days ago
Hello,

Are you using the last version of the app? We released an update today.
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Marco Ros medal 5000
4 years 352 days ago
Yes. After the update the problems started 
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José Trujillo medal 5342 Community Manager
4 years 352 days ago
Hello,

What’s your iPhone model? Also, have you tried to clear cache?
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Marco Ros medal 5000
4 years 352 days ago
Iphone 11

No result after clearing the cache
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José Trujillo medal 5342 Community Manager
4 years 352 days ago
Hello Marco,

Thank you for the information, I just asked to an engineer to check this issue. Apologies.
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Marco Ros medal 5000
4 years 352 days ago
Thanks José
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Marco Ros medal 5000
4 years 351 days ago
It’s working again ??
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