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    medal 0
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Solved
Live viewer Don’t work

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medal 5000
4 years 256 days ago
Wat probeerde je te doen?
Close app en straf over.

Wat gebeurde er in plaats daarvan?
Nothing

Deed het probleem zich voor terwijl je wifi of mobiele data gebruikte, of bij beide?
Wi-fi

Deed het probleem zich voor in de app, op PC of op beide?
App

Wat is het model van je toestel?
Iphone

Welk besturingssysteem?
iOS

Wat is de versie van het besturingssysteem?
13.3.1

Kan het probleem gereproduceerd worden?
live viewer does not work. hangs in connected to server


Bijkomende opmerkingen:
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medal 6083 Community Manager
4 years 256 days ago
Hello,

Are you using the last version of the app? We released an update today.
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medal 5000
4 years 256 days ago
Yes. After the update the problems started 
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medal 6083 Community Manager
4 years 256 days ago
Hello,

What’s your iPhone model? Also, have you tried to clear cache?
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medal 5000
4 years 256 days ago
Iphone 11

No result after clearing the cache
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medal 6083 Community Manager
4 years 256 days ago
Hello Marco,

Thank you for the information, I just asked to an engineer to check this issue. Apologies.
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medal 5000
4 years 256 days ago
Thanks José
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medal 5000
4 years 255 days ago
It’s working again ??
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