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Crashing (loading race)

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medal 9510
21 days ago (Last edited by Billy Bob 21 days ago)
I am having a issue after the update. The app keeps crashing when loading the league race. I am apart of two leagues and both time it has happened today. Tried loading on my phone browser but it would move very slow and got stuck on 90%... after that I uninstalled the app.. reinstalled, and tryed a quick race it WORKed. Was only one other participant that attended that. After I tryed joining my second league race, where the crashing continued again(high population race). This did affect my points standings and normal finish. If I could get help with this, I would greatly appreciate it. Thanks guys

iPhone 6+ (I know it’s old)
iOS 12.4.5

Edit: also I did notice I could hear the car sound immediately when the load bar popped up.. not that it’s important but it was different then normal
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medal 5967 COMMUNITY MANAGER
21 days ago
Hello,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 

I’m able to reproduce your issue on a iPhone 6 Plus device that we’ve for testing purposes.
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medal 9510
20 days ago
Thank you 
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medal 9510
19 days ago
Had to finish the season using the ole lady’s phone, but have tried to race with my phone with no prevail still. Any update on my issue I can’t keep racing on here phone consistently.
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medal 5967 COMMUNITY MANAGER
19 days ago
Hello,

We’re finishing testing the fix. I’m really sorry.
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medal 9510
15 days ago
Pleaaaaaasssse!!! Some good news ? 😔
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medal 5967 COMMUNITY MANAGER
15 days ago
Hey Billy,

Today we created the first beta build that’s stable and fix all these issues. Hopefully it won’t take longer to arrive to the public.
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medal 10000 SUPPORT AGENT
14 days ago
Hi @Billy

New update for iOS has been released few minutes ago and it solves all crash problems.

Thanks you for your patience and we are really sorry for the waiting  and for the inconvenience that this caused...
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medal 9510
13 days ago
I can confirm I am able to play on my phone now!!! I personally want to say thank you to josé and Bruno for keeping me informed on what was going on. Also thank you to the remaining staff and devs for getting the patch out, really appreciate you guys!!!!!!!!
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medal 10000 SUPPORT AGENT
13 days ago
Hi @Billy

I'm really happy to read that all problems have been solved. 
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medal 5967 COMMUNITY MANAGER
13 days ago

Billy
I can confirm I am able to play on my phone now!!! I personally want to say thank you to josé and Bruno for keeping me informed on what was going on. Also thank you to the remaining staff and devs for getting the patch out, really appreciate you guys!!!!!!!!


Hey Billy,


You made my day! I'm really happy for that. I share your comment with the rest of the team.
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