Jaap Grolleman medal 5000 11 years 88 days ago
On http://igpmanager.com/account/signup, it says:
"Continued 2D Pack"
Thing is, I do want subscription, but I don't want it to be automatic.
Question:
Will at the end of my current subscription, the fee automatically deducted from my Paypal account?
If so, how do I cancel that?
Andrew Hurn medal 5000 11 years 88 days ago
Jaap, Aaron on the helpdesk is an expert on these financial matters. If you log a call he will be more than happy to assist you
Jaap Grolleman medal 5000 11 years 88 days ago
Alright, I did now.
I do wonder if there are more people with questions about this, as it's kinda vague to see if the subscription is automatically renewed or not.
Aaron Shiffer medal 5000 11 years 88 days ago (edited 10 years 313 days ago)
For the benefit of anyone else looking here in the future: When you are on that payment screen, if all you wanted to buy was some reward points, the system needs a subscription choice checked, so you would select the "continued 2D subscription" option to let the system move on to the purchase of points. Once you do that, you will see that listed on your account page.
As for the actual 2D subscription auto-renewal, when you sign-up for the subscription, PayPal creates a recurring payment profile. At the end of the subscription term, that recurring payment profile will automatically charge the renewal fee to whatever card or PayPal account you used for the initial subscription. It is possible to cancel that recurring payment profile at any point during that initial subscription before it renews. I'm working on figuring how people can do it themselves and I will post it here when I have an answer, but really, the easiest way is to submit a helpdesk ticket and we can do it from our end. Cancelling that recurring payment profile doesn't impact your existing subscription to the 2D viewer in any way. It just means that at the end of the subscription term, you will need to pay for a new 2D subscription. If you have any other questions, people can post them here or submit a helpdesk ticket.
Jaap Grolleman medal 5000 11 years 88 days ago
Alright, thanks for clarifying.
I just logged into my Paypal and cancelled it myself.
I will get new subscription when this one runs out, I just don't like it going automatically.
Andrew Hurn medal 5000 11 years 88 days ago
Thank you for that detailed explanation Aaron