Solved

Lost driver - new purchase

What did you try to do?
Bought driver

What happened instead?
Driver was disappear after 1-2min

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Galaxy S9

What is the operating system?
Android

What is the version number of the operating system?
4.9.118-17633310

Can the bug be reproduced?
Hello,
I bought a new driver with 18 talent(!) on my mobile(5min ago). Even I started to train him, but in on second I lost him. I don't see him in the mobile or desktop version, it is not there.
9 tokens for purchase (not auctions) also did not return to the account.

Can you check what happened? Can you give me back this driver becasue he is really nice(18 talent is great).

Edit:
I checked and in finance history is information that I paid 4.840mln for this driver and even money never come back to my account.

Additional comments:
Also in the financial history I have a bill for buying this driver. Money also did not return to my account.

Hi Frank,
Thank you for quick answer on it. I'm not sure if this driver ever come back to queue because I checked it immediately after I lost him from my Driver&Staff tab.

But of course I understand situation and I'm waiting for any feedback from support team.

Dominik

Hi @Dominik

For some strange reason, the driver ended up on another team, so unfortunately I can't bring him back on your team.
I have returned the money spent, the tokens and added a small fee.
We apologize for the inconvenience.

Regards