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Transfers greyed out

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Andy Lewis
4 years 180 days ago

What did you try to do?
Trying to by a staff member, but nothing , timings and the costs are blank after you click the staff member

What happened instead?
Nothing is showing up.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsing s7

What is the operating system?
Android

What is the version number of the operating system?
Dont know

Can the bug be reproduced?
Ive logged back in and nothing is happening

Additional comments:

I have the same problem (8)

Mike Krack
4 years 180 days ago

Why I can't use bid or buy now in transfer market? It started two days ago.. Bid or buy now just look loading every time didn't green tab like normal

Frank Thomas Moderator
4 years 179 days ago

If you open the auction, do you see the timer counting down or are there just, like, three dots or so? Also, do you use the App or the browser? But if you don't see the timer then that's usually, especially if using browser, an indication that your game can't connect properly to the servers and something is blocking the part of the connection needed for real time information (Usually it's not possible to spectate or live manage races either then). That's often the case with firewalls in public WiFi spots, but home router and desktop firewalls as well as ad-blocking software can cause this.

Mike Krack
4 years 179 days ago

Frank

If you open the auction, do you see the timer counting down or are there just, like, three dots or so? Also, do you use the App or the browser? But if you don't see the timer then that's usually, especially if using browser, an indication that your game can't connect properly to the servers and something is blocking the part of the connection needed for real time information (Usually it's not possible to spectate or live manage races either then). That's often the case with firewalls in public WiFi spots, but home router and desktop firewalls as well as ad-blocking software can cause this.

Just see three dot and green tab on bid or buy now just look transparant not green solid. I use app and try using browser, but is same. I don't using WiFi. So what can I do, Frank? Thanks

Daniel Lyons
4 years 179 days ago

What did you try to do?
Went to bid on someone but i didnt load and came up with this
https://prnt.sc/sru04f
with no option to do anything

What happened instead?
Above

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung a5 2017

What is the operating system?
Android

What is the version number of the operating system?
8.0

Can the bug be reproduced?
Yes. I have had it multiple times.

Additional comments:
When this happens you have no option but to close the app and try again but you usaly have to do that 2 or 3 tines tand by that time the person you wanted to buy is gone

Bruno Brown
4 years 178 days ago

Hello guys

Has the problem been solved or are there still problems?

George Russell
4 years 178 days ago

I'm still having the problem. Any solution? Thanks

Daniel Lyons
4 years 178 days ago

It is still happening for me as well
Thanks

Rudy Mahardhika
4 years 178 days ago

Dear support,

Same problem as me, only shown three dot and green transparant , im also using ;
any connection (wifi)
Phone ( samsung j7 pro )
Everday can spectate live race,

Mike Krack
4 years 178 days ago

Bruno

Hello guys

Has the problem been solved or are there still problems?

Still have the problem, and I can't upgrade my staff

Andy Lewis
4 years 178 days ago

I still have the same problem

Paulo Maldini
4 years 178 days ago

Hi, so the bid/buy now buttons are just transparent at the moment and I'm unable to use them. Does anyone else have this issue at the moment?

Paulo Maldini
4 years 178 days ago

Paulo

Hi, so the bid/buy now buttons are just transparent at the moment and I'm unable to use them. Does anyone else have this issue at the moment?

Just to add to this after reading some of the above comments when my post was joined to this one, I have a small clock symbol over the bid button with 3 small dots on the right hand side. Still unable to bid but I can watch live races with no issues.

Bruno Brown
4 years 177 days ago

Hello guys

The developers are working on a solution .
The problem seems to be only within the app, in addition to the PC you could use the mobile browser that works properly, as a temporary solution.

We apologize for this inconvenience.

Callum Holder
4 years 177 days ago

I had a similar problem but what would be done for drivers people lost out on.

Jim Bell
4 years 177 days ago

Ye

Callum Holder
4 years 177 days ago

Jim

Ye

I found that they do.

They just give you your takens back and some extra. Its be and these drivers and staff we lose out on dont come up often

Bruno Brown
4 years 176 days ago

Hi guys

The bug that caused the transfers problem has been identified.
It should be fixed. Can you please confirm this for me.
Thanks for your cooperation.

George Russell
4 years 176 days ago

Its working again Bruno. Thanks a lot, I really appreciate it

Paulo Maldini
4 years 176 days ago

Yes it's back working properly again now, tnx Bruno.

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